Frequently Asked Questions

Our pieces may include materials such as sterling silver, gold plating, stainless steel, freshwater pearls, gemstones, and other carefully selected finishes depending on the product. Please check each product description for the exact material details.

Many of our pieces are designed with comfort in mind, but sensitivity can vary from person to person. If you have sensitive skin or allergies, we recommend checking the listed materials before purchasing and avoiding items that contain metals you are sensitive to.

Gold-plated jewellery can naturally fade with frequent wear, moisture, perfumes, lotions, and chemicals. To help maintain the finish, store your jewellery properly and avoid wearing it while swimming, showering, or exercising.

Delivery times may vary depending on your location and the shipping option selected at checkout. Once your order has been processed, you will receive delivery information and tracking details if tracking is available.

Where available, tracking details will be provided after your order has been dispatched. You can use the tracking link to follow the progress of your delivery.

If your order has not arrived within the expected timeframe, please contact us with your order details. We will help check the delivery status and assist you with the next steps.

To keep your jewellery looking its best, store pieces separately in a pouch or jewellery box. Avoid contact with water, perfume, lotions, and cleaning products. Remove jewellery before showering, swimming, sleeping, or exercising. Gently wipe pieces with a soft, dry cloth after wearing.

We recommend removing jewellery before showering, swimming, or washing your hands. Water, chlorine, salt, and soaps can affect the shine and longevity of plated or delicate pieces.

Use a soft, dry cloth to gently polish your jewellery. Avoid harsh chemicals, abrasive cloths, and jewellery cleaners unless the product description specifically states they are safe for that item.

If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or dispatched, changes may no longer be possible.

You can contact us through the contact page on our website. Please include your name, order number if applicable, and a clear description of your enquiry so we can assist you efficiently.